Exchange and Return Policy — Extreme Tech Store
Extreme Tech is committed to providing a reliable shopping experience for our customers. This policy outlines the terms and procedures for exchange and return requests.
First: Return and exchange period
A request for replacement or return can be submitted within 7 days of the date of receiving the order.
Second: Admission Requirements
- The product must be in its original condition, unused, and undamaged.
- Attach the purchase invoice or order number.
- Return the product with all accessories and original packaging.
- The product is inspected upon arrival before a replacement or refund is approved.
- The product must not be excluded from accepting returns or exchanges according to the provisions of the e-commerce system or the store's terms and conditions.
Third: Shipping costs
- If the reason for the order is not due to an error on the part of the store or a defect in the product: the customer bears the return shipping costs, and the original shipping fees are not refunded.
- If the reason is a manufacturing defect, damage during shipping, or sending a product that does not match the order: the store will bear the full shipping costs.
Fourth: Financial recovery
The refund will be sent to the same payment method used when making the purchase.
- The processing time is 7 to 14 working days from the date of receiving the returned product and may vary depending on the payment provider or bank.
Electronic payment fees are deducted according to the chosen payment method: Mada 1% + 1 + 15% tax, Visa or Mastercard 2.2% + 15% tax, and Tabby 2.5%
Shipping fees of 22 riyals will be deducted if the order is canceled after it has been shipped, at the customer's request.
The store reserves the right to assess all costs associated with the order(s) and deduct them from the total refund amount without prejudice to the customer's rights.
If the order is of the "on-demand service" type and has been fulfilled, it cannot be canceled and the amount refunded under any circumstances.
If the request is of the "on-demand service" type and has already begun, it can be canceled, provided that the estimated service fee is considered.
- If the error is on the part of the store, a full refund, including shipping fees, will be issued.
Fifth: How to submit the application
To begin requesting an exchange or refund, follow these steps:
1. Contact us via WhatsApp or email, mentioning the order number and the reason for the order.
2. Our team will contact you within 1-3 hours during working hours to confirm the order and provide you with instructions.
3. Send the product according to the instructions sent to you.
4. After receiving and inspecting the product, the replacement or refund will be completed.
For contact:
WhatsApp : +966575052005
Email: [email protected]
- Opening Hours: Saturday to Thursday from 2:00 PM to 11:00 PM — Friday from 4:00 PM to 11:00 PM
